{"id":70715,"date":"2023-11-16T15:55:49","date_gmt":"2023-11-16T14:55:49","guid":{"rendered":"https:\/\/phrase.com\/?post_type=case-study&p=70715"},"modified":"2024-09-04T14:01:14","modified_gmt":"2024-09-04T12:01:14","slug":"imperial-clinical-research-services","status":"publish","type":"case-study","link":"https:\/\/phrase.com\/customers\/imperial-clinical-research-services\/","title":{"rendered":"Imperial Clinical Research Services Revolutionizes Translation Efficiency with Phrase"},"content":{"rendered":"\n
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Imperial Clinical Research Services<\/span><\/a> is a global leader in clinical trial solutions, support, and global fulfillment. Specializing in <\/span>patient engagement, clinical translation, ancillary supplies, and the development and printing of clinical study materials, it boasts over 40 years of industry experience, serving over 100 countries annually.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n

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Challenge<\/span><\/p>\n

Improving translation efficiencies and ensuring tighter control<\/h2>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n
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Imperial’s translation operations span the U.S. and the U.K., with hundreds of linguists supporting over 100 languages. The company sought to streamline translation processes, reduce manual-intensive tasks, and control translation memory, while continuing to ensure consistency. Additionally, it aimed to protect its translation memory from client reviewers’ influence while still offering its benefits.<\/span><\/p>\n<\/div><\/div>\n\n\t\t\t

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Solution<\/span><\/p>\n

Choosing Excellence: Why Imperial Opted for Phrase TMS<\/h2>\n

Erica Manning, Imperial\u2019s Creative and Language Services Manager, evaluated over 20 solutions before selecting Phrase. Imperial favored a provider familiar to most linguists and found Phrase’s established market position, user-friendly interface, and automation capabilities compelling.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n

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Phrase TMS<\/span><\/a> was successfully implemented, and the cost savings were nothing short of transformative. The implementation process, initially planned for three months, was completed well ahead of schedule, showcasing the efficiency and ease of integration that Phrase TMS brought to the table.<\/span><\/p>\n<\/div><\/div>\n\n\t\t\t\t\t\t

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We were waiting for the right technology to meet our specific needs and Phrase definitely achieved that.<\/p>\n<\/blockquote>\n

\"Erica<\/p>\n

Erica Manning
\nCreative and Language Services Manager
\nImperial<\/p>\n<\/div><\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n

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One of the most significant advantages was the automation benefits provided by Phrase TMS. Its automatic workflows streamlined the release cycle, allowing translation files to move seamlessly through the process. This, in turn, translated to quicker project completion and delivery, a critical factor for Imperial’s translation workload.<\/span><\/p>\n

Phrase’s commitment to quality assurance upheld the accuracy and consistency of translations. Exceptional customer support, immediate assistance for linguists and project managers, and direct communication made the transition smooth, negating the need for Imperial’s internal IT intervention.<\/span><\/p>\n

Moreover, Imperial skillfully managed client reviewers, many untrained in linguistics, allowing them to benefit from the translation memory without affecting its integrity\u2014an essential control for a clinical research enterprise.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n

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Stats & facts<\/div>\n\t\t\t\t

The measurable impact of Phrase on Imperial’s translation & localization strategy<\/h2>\n\t\t\t\t
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2 hrs saved<\/div>\n\t\t\t\t\t\t
in tag troubleshooting<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t
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500 linguists<\/div>\n\t\t\t\t\t\t
use Phrase TMS<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t
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< 3 months<\/div>\n\t\t\t\t\t\t
implementation timeline<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t
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100+ languages<\/div>\n\t\t\t\t\t\t
handled in Phrase TMS<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n
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Why Phrase?<\/span><\/h2>\n

Imperial chose Phrase TMS as the solution for several compelling reasons:<\/span><\/p>\n