{"id":1409,"date":"2022-08-06T22:22:29","date_gmt":"2022-08-06T20:22:29","guid":{"rendered":"https:\/\/phrase.com\/?page_id=1409"},"modified":"2024-06-26T09:41:05","modified_gmt":"2024-06-26T07:41:05","slug":"zendesk","status":"publish","type":"page","link":"https:\/\/phrase.com\/integrations\/zendesk\/","title":{"rendered":"Zendesk Integration"},"content":{"rendered":"\n
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INTEGRATIONS<\/div>\n\t\t\t\t\n\t\t\t\t

Phrase integration for Zendesk<\/h1><\/div>\n\t\t\t\t

Phrase offers a plug-and-play solution with Zendesk Guide and Support to instantly translate tickets and help center articles, so you can serve customers worldwide in their native language.<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tBook a demo\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tStart a free trial\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t
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\n \"\"<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n
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\n\t\t\t\t\t\t\t\"Uber<\/span>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\"Lionbridge<\/span>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\"Zendesk<\/span>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\"Fujifilm<\/span>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\"Decathlon<\/span>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\"Deliveroo<\/span>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\"Skoda<\/span>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\"Personio<\/span>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\"Shopify<\/span>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\"Snowflake<\/span>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\"PEGA<\/span>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\"Electrolux<\/span>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\"Puma<\/span>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n
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Improved Operational Efficiency with the Zendesk Support integration<\/h2>\n

Drive operational efficiency with real-time translation. Agents can understand, address and resolve customer issues faster than ever. This seamless communication speeds up response times and enhances productivity, allowing your team to focus on what matters most\u2014solving customer problems.<\/p>\n<\/div><\/div>\n\n\t\t\t

\n \"Zendesk<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n
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Enhanced Customer Experience<\/h2>\n

Improve customer satisfaction by ensuring every ticket is handled by the most suitable agent, regardless of language. With the ability to translate and respond to tickets in any language, your team can provide consistent, 24\/7 support to customers globally. No customer is left waiting, and every interaction is personalized and efficient.<\/p>\n<\/div><\/div>\n\n\t\t\t

\n \"\"<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n
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Automated knowledge base management with the Zendesk Guide Integration<\/h2>\n

Phrase automatically sends new content for translation, whenever you update your help center, which means customers will always have the most up-to-date assistance in their language. When content is current and helpful, customers don\u2019t need to reach out to support teams as frequently.<\/p>\n<\/div><\/div>\n\n\t\t\t

\n \"Machine<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n
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OUR IMPACT<\/div>\n\t\t\t\t

Phrase by the numbers<\/h2>\n\t\t\t\t
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500+<\/div>\n\t\t\t\t\t\t
Supported languages<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t
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2B+<\/div>\n\t\t\t\t\t\t
Words processed monthly<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t
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200K+<\/div>\n\t\t\t\t\t\t
Global users<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t
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50+<\/div>\n\t\t\t\t\t\t
Supported file types<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n
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<\/span>

Using the Phrase integration for Zendesk has resulted in a huge reduction of admin tasks and saves Vista<\/a> a lot of time. The connector has completely automated the translation of our support content into 13 languages and has made the whole translation process faster and easier.<\/p>\n<\/p>

\"Vista<\/div>

Annalisa Barbaglia | Alexander Ekhilevskiy<\/p>

Localization Manager | Senior Localization Program Manager<\/p><\/div>See all case studies<\/a><\/div>

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Leveraging machine translation with Phrase, we were able to achieve a 200% increase in the languages available in our help center. This has helped us stay ahead of our product team\u2014when mobile app stores started requiring localized documentation, we were ready. With innovative features like MT Autoselect, we are confident that we are always leveraging the best possible engine for each translation\u2014whether it’s our games, marketing material, or documentation.<\/p>\n<\/p>

\"BigFish<\/div>

Jeremy Fair<\/p>

Director of Localization & Business Systems<\/p><\/div>See all case studies<\/a><\/div><\/div>\t<\/div>\n\n<\/div>\n\n\n\n

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Ready to get started?<\/h2><\/div>\n\t\t
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Reach a wider audience and build deeper connections today.<\/h3>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tBook a demo\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tSee pricing\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":1328,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_stopmodifiedupdate":false,"_modified_date":"","_searchwp_excluded":"","footnotes":""},"class_list":["post-1409","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/phrase.com\/wp-json\/wp\/v2\/pages\/1409"}],"collection":[{"href":"https:\/\/phrase.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/phrase.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/phrase.com\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/phrase.com\/wp-json\/wp\/v2\/comments?post=1409"}],"version-history":[{"count":45,"href":"https:\/\/phrase.com\/wp-json\/wp\/v2\/pages\/1409\/revisions"}],"predecessor-version":[{"id":87418,"href":"https:\/\/phrase.com\/wp-json\/wp\/v2\/pages\/1409\/revisions\/87418"}],"up":[{"embeddable":true,"href":"https:\/\/phrase.com\/wp-json\/wp\/v2\/pages\/1328"}],"wp:attachment":[{"href":"https:\/\/phrase.com\/wp-json\/wp\/v2\/media?parent=1409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}